Welcome to vansol.travel!
Terms and Conditions of Use
In this Website, you can search and book the best travel deals from selected shipping lines, airlines, hotels, car rentals, cruises or tour operators. Availing the services of this Website requires that you have read, understood and agreed to our Terms and Conditions of Use. If you do not agree with these Terms and Conditions, you may not use this Website.
Parties contracting or booking through an agent are deemed to have read and agreed to the following Terms and Conditions. Thus, agents who use this Website are duty-bound to inform the third parties of these Terms and Conditions.
The following terms and conditions apply to all Travel organized by Vansol Travel and Tours, operator and owner of the website with URL: https://vansol.travel (herein after referred to as “Vansol Travel”). For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Vansol Travel.
If your booking includes flights or accommodations or other service, provided by someone other than Vansol Travel or its appointed agents, whether Vansol Travel has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Philippines Travel and Tour Operator’s policies, or in the case of an airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights.
Any arrangements which you make while on your travel and which are not made through Vansol Travel are ones for which we have no responsibility or liability.
Usage
Users of this Website must be at least eighteen (18) years of age and have legal capacity to enter into valid and binding contracts.
All users must provide accurate and current information. You have the obligation to promptly update the personal information you provided to us in case of changes. For more information on the personal information that we need from you and how we use it, please visit our Privacy Policy.
Should you decide to enroll a personalized Log-In account, you are fully responsible for maintaining the confidentiality of your login name, password and account information. You shall be responsible for all travel bookings made by you, as well as those made by others using your Log-In account even if such bookings were made without your permission. If the confidentially of your Log-In account has been compromised, you have the duty to promptly notify us through the communication channels available in Contact Us in order for us to disable your Log-In account.
Acceptable forms of payment for the travel itineraries booked through this Website are payments through credit cards or debit cards and cash payments at selected Vansol Travel’s offices.
Vansol Travel reserves the right to limit or deny you or anyone access to your Log-In account or this Website for any violation of these Terms and Conditions and for reasons that we deem prejudicial to this Website or to our other users.
You may only use this Website to search and book legitimate travel deals. You agree not to use this Website to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand. You further agree not to use this Website for any purpose that is unlawful, illegal or forbidden by these Terms and Conditions, the laws of the Republic of the Philippines, or the laws of the country where you are accessing this Website.
Nothing contained in these Terms and Conditions shall be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venture parties or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms and Conditions. However, you agree that we can assign our rights and obligations under these Terms and Conditions without such assignment being considered as a change to these Terms and Conditions and without need of prior notice to you.
Prohibited Acts
The contents, infrastructure and web design of this Website are the property of Vansol Travel and Tours, or of our suppliers, providers or contributors, and are protected by intellectual property laws and as proprietary information. You agree not to reproduce, transmit, display, publish or sell these information or services.
You are bound not to post or transmit through this website any material or content that violates or infringes in any way the rights of others, or solicits, encourages or promotes the use of illegal substances or activities, or materials that are unlawful, threatening, abusive, harassing, defamatory, libelous, derogatory, invasive of privacy rights, vulgar, obscene, bigoted or hateful, profane, scandalous, pornographic, indecent, objectionable or otherwise violates any applicable law
You may not engage in any activity on this Website that restricts or inhibits any other user from using or enjoying this Website such as by “hacking”, “cracking”, “spoofing”, defacing any portions of this website, or imposing an unreasonable or disproportionately large load on our infrastructure, or creating a deep-link to any portion of this Website.
You may not post or transmit through this website advertising or commercial solicitations; promotional materials relating to services which are competitive with Vansol Travel and/or this Website; software or other materials that contain viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components; political campaign materials; chain letters; mass mailings, or spam mail.
You are not allowed to use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents. You may not harvest or collect information about visitors of this Website without their express written consent.
In addition, you are bound not reproduce, duplicate, copy, sell or trade travel itineraries generated by this Website.
Vansol Travel reserves the right to file civil and criminal charges and seek damages to the fullest extent permitted by law from any person who commits any of the foregoing prohibited acts.
Trademarks and Copyright
The trademarks, logos, and service marks displayed on this website are the property of Vansol Travel or their respective owners. You are not permitted to use these items without the prior written consent of Vansol Travel or their respective owners. You may, however, use these trademarks, logos and service marks in printing your travel itineraries for individual non-commercial use. All trademarks, logos, and service marks of Vansol Travel must appear on all printed copies of travel itineraries made through this Website.
The copyright for texts, photographs, web design, software and other contents of this Website are the property of Vansol Travel, or owned by entities that authorized Vansol Travel to make the copyrighted materials available on this Website. Vansol Travel strictly prohibits the redistribution or copying of the contents of this Website, in whole or in part, without written permission from Vansol Travel. Vansol Travel authorizes you to display on your computer, download, or print the pages from this website provided:
- The copyright notice appears on all printouts;
- The material will not be altered in any way;
- The content is used for personal non-commercial use only; and
- You do not redistribute or copy the information to any other media.
Third Party Suppliers
Our Third Party Suppliers, such as airlines, shipping lines, hotels, car rentals, cruises and tour operators, are not employees or agents of Vansol Travel but independent contractors. By posting their products and services in this Website, we are not endorsing nor affiliating them with us. Your interaction with our Third Party Suppliers through this Website is at your own risk, and Vansol Travel will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any of our Third Party Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with our Third Party Suppliers.
Vansol Travel may have pre-negotiated a better rate with our Third Party Suppliers for your benefit. The rates indicated on this Website already include the total of the pre-negotiated rates and the service charge collected by Vansol Travel.
In addition to your obligations under these Terms and Conditions, you are also bound by the rules and restrictions of our Third Party Suppliers such as, but not limited to, those found in the contract of carriage with airline companies, hotel terms and conditions, and credit card policies, as the case may be. Violation of these additional rules may result in cancellation of your reservation(s), denial of access to the applicable travel products or services, forfeiture of monies paid for such reservation, and/or in our debiting your account for any costs we incur as a result of such violation.
The circumvention of airline rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by several airlines. The use of prohibited ticketing practices may result in the cancellation of the ticket, denial of boarding, revocation of frequent flier miles and other benefits, additional charges to the purchaser’s credit card, additional charges collected at the airport, or future invoicing. You are responsible for ensuring that the flight you booked using this Website do not violate any airline contract of carriage.
Some of our Third Party Suppliers require you to sign their liability waiver prior to participating in the service they offer. You are free to refuse to execute the liability waiver. However, such refusal shall result in you not being able to participate in the particular service where you agree not to execute a waiver.
We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some Third Party Suppliers like hotels, car rentals or tour operators may require you to present a credit card or cash deposit intended to cover additional expenses. Such deposit is not connected with the payment made to Vansol Travel at the time you made your booking.
You may also modify or cancel your travel booking, subject to the applicable fees charged and refund policies of our respective Third Party Supplier.
The taxes for services of Third Party Suppliers are remitted by them. Vansol Travel does not remit taxes directly to the taxing authorities.
Making a Booking
When you book a trip with us, you understand that you have the authority to accept these booking conditions on behalf of yourself and your party. A contract will only exist upon our receipt of your payment for your booking or upon the issuance of our confirmation, voucher or itinerary, whichever is earlier. These conditions are in conjunction with the information set out in our published information from the entire agreement between yourself and Vansol Travel. When you make a booking with Vansol Travel and we accept it, the total cost of the Travel Package becomes due and payable immediately, unless we have agreed in writing that you may pay an initial deposit. In any event, the full amount of your Travel Package must be credited to Vansol Travel a minimum of 10 working days BEFORE your scheduled departure.
Prices
Prices are fixed at the time of booking and generally will not be subject to any surcharges, unless otherwise stated. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of $____ per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen (14) working days from the date we advised you of the amount due.
We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel.
Payments
Vansol Travel and Tours accepts payment thru: (1) bank deposit, (2) online bank payments, (3) debit/ credit card payments thru Alipay payments, (4) debit/credit card payments thru PayPal, (5) Money Transfer Centers, (6) Check payments.
Bank Deposits
Please deposit your payments any of the following bank accounts with the corresponding currency. Upon deposit/payment, please inform via SMS (+9257319485) or thru email (bookme@vansol.travel) of your payment details.
For local or Philippine Peso payments, please deposit to our listed Philippine Peso Account. For US dollar or international payments, please deposit to our listed US dollar account.
- Philippine Peso Account
- Bank:
- Account Type:
- Account NUmber:
- Account Name:
- SWIFT Code:
Paypal
Sign-up for a free PayPal account and add your credit card – VISA, Mastercard or American Express. By using PayPal, there will be an additional charge of 5% to your total amount due. Please add this additional charge when you pay using the PayPal system.
Please send payments to: Vansol Travel
Money Transfer Centers
We accept payment sent through any money transfer centers in the Philippines like LBC, Palawan Express, M Lhuillier, Cebuana Lhuillier or any international money remittance company such as Western Union. Proof of payment must be scanned & emailed to bookme@vansol.travel or sent as photo to Vansol Travel official Facebook page.
Check Payments
Checks may be accepted as payment for local travellers. Payments made by check are not considered “paid”, until fully cleared by our bank and released for payment.
Receipt of Payment
Upon receipt of payment, you will receive the following (1) a Vansol Travel Voucher, (2) a detailed trip itinerary, and (3) Airline tickets (as required).
Changes in Booking Made by You
If you wish to change your booking with Vansol Travel in any way and we can accept the change, we reserve the right to charge $____ or more per person, per amendment provided that your instructions are provided in writing, and are received at least 30 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Conditions below, shall apply.
Booking Cancellations Made by You
You or any member of your party may cancel all or part of your Travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below:
Period before Scheduled Departure Date that Notice of Cancellation is Received:
Cancellation Charge as % of Booking Price
- 46 days or more | None
- 31 – 45 days | 25%
- 15 – 30 days | 50%
- Less than 15 days | 100%(no refund)
Special Note:
If your Travel Package includes international or domestic air tickets and Vansol Travel acts as an agent for the airline or flight consolidator then the airline or flight consolidators’ cancellation or amendment charges plus any incidental charges shall apply.
If We Amend Your Booking
In the event that changes may become necessary, we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight times and carriers set out in publicity material are subject to change and all details given to you are for guidance only.
Confirmed dates will be as shown on your itinerary and air tickets. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing within 48 hours of notification, otherwise we will assume that you have accepted the proposed change.
A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.
If you do not wish to accept a material change, we will give you a full refund and in addition, whether or not you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:
Period before Scheduled Departure Date within which a material change is notified:
Compensation payable to you or your travel agent, per person
- 30 days or more | $ 0
- 15 days to 29 days | $10
- 14 days or less | $20
Accommodations
As we do not control the day-to-day management of your accommodations, it is possible that we may be advised that the reserved accommodation may not be suitable or available upon your arrival. If this happens, we will aim to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $_____ per person for your inconvenience.
Important Notice: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
If We Cancel Your Booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 15 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Travel booking.
Our Liability
Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.
Documentation
Where travel and health documents are necessary to comply with the requirements of the destinations you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
Conditions of Carriage & Accommodations
We are neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.
It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized Travel agents and according to such carrier’s regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.
Termination
We reserve the right in our absolute discretion to terminate your Travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Unused Services
No refund will be due to you in respect to the non-utilization of any part of the Travel arrangements made for you, by Vansol Travel.
Insurance
It is a condition of the agreement between us, that you personally take out adequate travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.
Should you fail to secure such travel insurance coverage prior to your Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify Vansol Travel and our travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.
Complaints
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary, please call our emergency hotline at +639257310485, +639199131507, from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.
To file a complaint online, please send your complaint to, bookme@vansol.travel and type complaint in the subject line.
Please Note: that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.
Applicable Law
Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines law. Both parties agree to submit to the exclusive jurisdiction of the Courts of of the City of Manila, Philippines.
Effective Date
The effective date of this policy is June 26, 2020. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our Vansol Travel website, as required by law. Visitors to this Website should review our policies from time to time to stay abreast of changes.
MODIFICATION OR TERMINATION
Vansol Travel reserves the right to change these Terms and Conditions from time to time, in whole or in part, without notice to you. You should check back often so you are aware of your current rights and responsibilities. Your continued use of this Website after changes to the Terms and Conditions have been published constitutes your binding acceptance of the updated Terms and Conditions. If at any time these Terms and Conditions are not acceptable to you, you should immediately cease all use of this Website.
CONTACT US
Should you have any question regarding these Terms and Conditions, you can contact us through the details indicated below. We shall endeavor to promptly respond to your questions. However, Vansol Travel does not warrant that we shall respond to all of your questions and this shall not give rise to any liability.
*Tel. No: (63 2) 8516 3573
*Mobile No: (63) 919 9131507
*Email: bookme@vansol.travel
